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User experience strategy is our strength

Usability Testing

Identify interaction flaws early

De-risk your design by identifying weaknesses in usability. Pinpoint areas for design improvement and optimization. Uncover areas for innovation.

We identify expectations so you can exceed them
We’re passionate about creating intentional user experiences

Leadership Team

Meet our founder and senior partners.

We can help your business bloom and grow!

We Create

Do you need to increase uptake?
Engage users?
Work more efficiently?

We create innovative services and products
for your customers, users and clients.

What we do for you

We create remarkable experiences

From services design to product design, portals and apps to enterprise software, we deliver to the most critical challenges: making experiences useful, usable, and enjoyable.

Global Service Design &
User Research Reach

Work with us globally

With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative SD & UX design culture enables us to add greater value to your initiatives.


Great service design meets real human needs. That’s why we rely on introducing users throughout every stage of the experience design process for your service, product software, app or hardware.

Design that connects the experience and the service

Our UX & CX Work

View how we’ve created Intentional Experiences for our clients.

Contact us to create an end-to-end user experience
We design from real user input, not our assumptions
We work between business, UX design and technology
We identify real needs so you can design for them
We work between business, UX design and technology

Who We Are

Service design & UX design experts

Akendi brings together service strategy, research, ux design and testing expertise all under one roof to help you enhance the user and customer experience across service experience points.

Videos & Talks

From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.

UX Blog

Read Akendi’s weekly blog: UX Reflections.

We design from real user input, not our assumptions
Contact us to create an end-to-end user experience
Check out our Insights to see what makes us tick

How We Do It

The Experience Thinking™ approach

To make a great idea a success in the hands of users, customers and clients, we elevate your service and product development process by involving users as key contributors throughout in the experience creation cycle.

Oct 17-28 Toronto, Canada

UX Training

UX certification

in User Experience Design, Usability Testing, Experience Mapping and more.

Register Now!


We take the guesswork out of service design projects by validating experiences through indepth research and testing with end users and customers. This ensures a de-risked experience in the hands of customers and users.

Our UX & CX Clients

From start-up to Fortune 500 companies, where we have created success.

Capturing content, functionality & requirements is key

Our Industry Expertise

Our SD and UX expertise is deep and diverse

Akendi has extensive industry specific Service Design and UX expertise in SaaS, Mobile, Finance, Customer Portals & Intranets, Government, Non-for-Profit and more.

UX Training & UX Certification

We offer training plus certification in user experience design & research.

Do They WOW Your Journey?

Innovation Update

The Telco Experience

Uncovering Canadian Telco Customer Experience Insights.

Click to Download our Report!

UX & CX Whitepapers

Whitepapers with practical insight into customer and user experience design.

We can help build the SD Strategy you need
Contact us today!