Identify interaction flaws early
De-risk your design by identifying weaknesses in usability. Pinpoint areas for design improvement and optimization. Uncover areas for innovation.
Do you need to increase uptake?
Work more efficiently?
We create innovative services and products
for your customers, users and clients.
What we do for you
We create remarkable experiences
From services design to product design, portals and apps to enterprise software, we deliver to the most critical challenges: making experiences useful, usable, and enjoyable.
Global Service Design &
User Research Reach
Work with us globally
With offices located in Toronto, Ottawa, Canada and London, Cambridge, UK, our firm's collaborative SD & UX design culture enables us to add greater value to your initiatives.
Great service design meets real human needs. That’s why we rely on introducing users throughout every stage of the experience design process for your service, product software, app or hardware.
Who We Are
User Experience & Service Design Experts
Akendi brings together service strategy, research, ux design and testing expertise all under one roof to help you enhance the user and customer experience across service experience points.
Videos & Talks
From UX fundamentals
to deep insights into the customer experience, learn from our multi-disciplinary team.
How We Do It
The Experience Thinking™ approach
To make a great idea a success in the hands of users, customers and clients, we elevate your service and product development process by involving users as key contributors throughout in the experience creation cycle.
in User Experience Design, Usability Testing, Experience Mapping and more.
We take the guesswork out of service design projects by validating experiences through indepth research and testing with end users and customers. This ensures a de-risked experience in the hands of customers and users.
Our Industry Expertise
Our SD and UX expertise is deep and diverse
Akendi has extensive industry specific Service Design and UX expertise in SaaS, Mobile, Finance, Customer Portals & Intranets, Government, Non-for-Profit and more.
UX Training & UX Certification
We offer training plus certification in user experience design & research.
The Telco Experience
Uncovering Canadian Telco Customer Experience Insights.
Click to Download our Report!